1. Introduction

These Terms and Conditions govern your use of services provided by Dental Hygienist London, operating from South Kensington Medical and Dental Clinic, 20 Old Brompton Road, South Kensington, London, SW7 3DL. By booking an appointment or using our services, you agree to be bound by these terms.

2. Registration and Patient Information

All patients must provide accurate personal and medical information during registration. You are responsible for informing us of any changes to your medical history, medications, or contact details. Failure to provide accurate information may affect the safety and quality of your treatment.

3. Appointments

3.1 Booking

Appointments can be booked online, by telephone, or in person. A booking confirmation will be sent to you via email or SMS.

3.2 Cancellation Policy

We require at least 48 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a cancellation fee. Please see our separate Cancellation Policy for full details.

3.3 Late Arrivals

If you arrive late for your appointment, we may need to shorten your treatment time or reschedule to avoid delays for other patients.

4. Treatment and Consent

Before any treatment, our dental professionals will explain the procedure, risks, benefits, and alternatives. Written or verbal consent will be obtained as appropriate. You have the right to ask questions and refuse treatment at any time.

5. Fees and Payment

5.1 Payment Terms

Payment is due at the time of treatment unless otherwise agreed. We accept cash, credit/debit cards, and bank transfers. All prices are displayed in our clinic and on our website.

5.2 Price Changes

We reserve the right to change our fees. You will be informed of any price changes before treatment.

5.3 Refunds

Refunds for treatments are considered on a case-by-case basis. Consumable items and products cannot be returned once opened.

6. Professional Standards

All our dental hygienists and dentists are registered with the General Dental Council (GDC) and adhere to GDC standards and guidelines. Our clinic is registered with the Care Quality Commission (CQC) and complies with all relevant healthcare regulations.

7. Patient Responsibilities

You agree to:

• Provide accurate medical and personal information
• Follow pre and post-treatment instructions
• Attend scheduled appointments or provide adequate notice of cancellation
• Treat our staff with respect and courtesy
• Pay for services rendered in a timely manner

8. Limitation of Liability

While we strive to provide the highest quality care, dental treatments carry inherent risks. We are not liable for outcomes that fall within the normal range of expected results or complications that occur despite proper care.

9. Complaints

We take complaints seriously and aim to resolve any issues promptly. Please see our separate Complaints Policy for information on how to raise a concern.

10. Data Protection

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please see our Privacy Policy for full details.

11. Intellectual Property

All content on our website, including text, images, and logos, is owned by Dental Hygienist London and may not be reproduced without permission.

12. Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on our website.

13. Governing Law

These Terms and Conditions are governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Address: 20 Old Brompton Road, South Kensington, London, SW7 3DL
• Phone: 020 31375055
• Email: info@dentalhygienist.london