Accessibility Statement

Last Updated: December 2024

1. Our Commitment

Dental Hygienist London is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

3. Website Accessibility Features

Our website includes the following accessibility features:

• Clear and consistent navigation throughout the site
• Alt text for images to support screen readers
• Sufficient colour contrast for readability
• Resizable text without loss of functionality
• Keyboard navigation support
• Clear headings and logical content structure
• Descriptive link text
• Mobile-responsive design

4. Clinic Accessibility

Our clinic at 20 Old Brompton Road offers:

• Step-free access to the ground floor
• Accessible facilities
• Hearing loop system (please inform us in advance)
• Staff trained to assist patients with accessibility needs
• Comfortable waiting areas
• Clear signage throughout the clinic

5. Appointment Accessibility

We can accommodate various accessibility needs:

• Longer appointment times if needed
• Support for patients with mobility issues
• Communication support (large print, clear speech)
• Carers and support persons welcome
• Assistance dogs welcome

Please inform us of any accessibility requirements when booking so we can make appropriate arrangements.

6. Communication Formats

We can provide information in alternative formats upon request:

• Large print documents
• Email communications
• SMS appointment reminders
• Telephone consultations where appropriate

7. Known Limitations

While we strive for full accessibility, some limitations may exist:

• Some older PDF documents may not be fully accessible
• Third-party content may have varying accessibility levels
• Some interactive features may have limited screen reader support

We are working to address these issues and improve accessibility over time.

8. Feedback

We welcome your feedback on the accessibility of our website and services. Please let us know if you encounter any accessibility barriers:

• Phone: 020 31375055
• Email: info@dentalhygienist.london
• Post: 20 Old Brompton Road, South Kensington, London, SW7 3DL

We aim to respond to accessibility feedback within 5 working days.

9. Enforcement Procedure

If you are not satisfied with our response to your feedback, you can contact the Equality Advisory Support Service (EASS):

• Website: www.equalityadvisoryservice.com
• Phone: 0808 800 0082
• Textphone: 0808 800 0084

10. Technical Specifications

This website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

11. Assessment

We assess the accessibility of our website through:

• Internal testing and audits
• User feedback
• Automated accessibility tools

12. Contact Us

For any accessibility-related queries or assistance:

• Address: 20 Old Brompton Road, South Kensington, London, SW7 3DL
• Phone: 020 31375055
• Email: info@dentalhygienist.london